Packet Loss by US Internet Provider: November 2026
1,712 people in the US ran 6,037 packet loss tests on this site in the last 90 days. On Starlink, 16.3 % of them typically lost more than 1 % of their packets; on T-Mobile Home Internet / 5G, 34.2 %.
| # | Provider | People | Tests | Typical loss above 1 % | Any loss | Median jitter |
|---|---|---|---|---|---|---|
| 1 | Starlink | 49 | 160 | 16.3 % | 87.8 % | 7.7 ms |
| 2 | Cox | 116 | 267 | 19.0 % | 44.0 % | 3.6 ms |
| 3 | AT&T | 232 | 741 | 22.8 % | 54.3 % | 3.7 ms |
| 4 | Spectrum (Charter) | 416 | 1,336 | 26.9 % | 67.8 % | 4.7 ms |
| 5 | Xfinity (Comcast) | 419 | 1,687 | 30.3 % | 65.4 % | 4.9 ms |
| 6 | Verizon | 252 | 710 | 31.0 % | 56.0 % | 6.2 ms |
| 7 | CenturyLink / Lumen | 58 | 285 | 31.0 % | 55.2 % | 4.1 ms |
| 8 | Optimum | 56 | 352 | 32.1 % | 66.1 % | 3.3 ms |
| 9 | T-Mobile Home Internet / 5G | 114 | 499 | 34.2 % | 57.0 % | 12.4 ms |
Sorted by the share of people whose typical test lost more than 1 % of packets, lowest first. Updated nightly, last on November 8, 2026.
How it is counted
- Per person, not per test. Each person counts once, with the median of their own tests. Someone running sixty tests on a bad evening does not move a provider.
- Typical loss above 1 % is the share of people whose median test lost more than 1 % of its packets. At that level games rubber-band and calls break up. Any loss is the share whose median test lost at least one packet.
- No ping column. Ping depends on how far someone lives from our servers in New York and San Jose, not on the provider.
- Who tests. People usually run this test because something already feels wrong, so all figures are worse than for a typical customer. The comparison between providers is what this table is for.
- Left out: tests shorter than 10 seconds, unfinished tests, and tests from VPN, cloud and hosting networks. A provider appears with at least 40 people in 90 days.
The measurement itself is described on the methodology page. Figures per provider and per server are on the provider pages; by country on the packet loss statistics.
Losing packets on your connection?
Run the packet loss test for a minute, then once more on a cable. If the loss stays on the cable and shows up against every server, it is on your line or at your provider – leave the test running for an hour and send the ISP report from the result page to your provider's support.