AVERAGE PING
-- ms
Peak: -- ms
AVERAGE JITTER
-- ms
Peak: -- ms
PACKET LOSS
-- %
(0 lost / 0 sent)
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Understanding Your Internet Health

Ping (Response Time)

  • Good: < 30ms
  • Fair: 30ms - 60ms
  • Bad: > 100ms

High ping is usually caused by distance or a saturated connection (bufferbloat).

Jitter (Stability)

  • Good: < 5ms
  • Fair: 5ms - 30ms
  • Bad: > 30ms

High jitter creates an unstable connection. Packets arrive at inconsistent times, causing "stutter" in games and calls.

Packet Loss

  • Good: 0.0%
  • Bad: Anything above 0%

Any packet loss signals a physical problem. It could be a faulty cable, failing hardware, or network congestion. It's the main cause of connection drops.

How to Fix Common Problems

Problem: High Jitter

This is usually from wireless interference.

  • Test again using an ethernet cable.
  • If the jitter is gone on the wired test, your WiFi is the issue.

Problem: Ping Spikes (Line turns red)

This is network congestion at your home.

  • Pause any large downloads or cloud backups.
  • Check if others are downlaoding or streaming heavily on your network. Your router may be overwhelmed.

Problem: Packet Loss (Red Lines)

This is most of the time a hardware or ISP issue.

  • Check your ethernet cables.
  • Connect directly to your modem to test your router.
  • If the problem continues, show this report to your Internet Service Provider.